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31 December 2019
31 December 2019

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This page covers the most common questions we receive about our services. If you have a question that is not covered here, please feel free to contact us at 03-41430117 or 016-2752003 or 016-2832258 for further assistance.

 How many items can I order at one time?

For each transaction, you may order as many items as you wish provided they are to be delivered to one recipient. Please place your orders separately if you wish to have them delivered to different recipients or addresses.

 How early do I have to place my order?

Generally, it is a good idea to place your order early (a few days in advance or even earlier) as this will give us time to interact with you. This is to ensure that you will get the type of arrangement you prefer.

 Can I cancel or make changes after placing my order?

We are unable to cancel or change any order that has been delivered or presently en route to delivery.

If you find it necessary to cancel or change delivery dates, times or addresses for any other orders, you may call us at +603-41430117 or +6016-2752003 or +016-2832258.

 Do I get the exact flowers in the arrangement as shown on your website?

We endeavour to create each of the arrangement as it appears on the image shown. However, there will be times when a certain flower type, flower colour or gift item is unavailable. Under such circumstances, VIBRANT reserves the right to substitute them with flowers and other items of equal or greater value.

 Would you be able to customise an arrangement for me?

Yes, we will try to fulfil any special request you may have. Please tell us your colour preference (if any) or any particular flower type or flower colour which you like. This will enable us to customise the arrangement according to your personal taste or preference, subject to the availability of the flowers of items requested.

 Do I have to create an account before I can place an order?

Yes. To place an order, select your preferred product, add to cart, and click on ‘checkout’ and you will redirected to a ‘login’ page. If you are a new customer, just click on ‘Register’; fill in the required details and click ‘Submit’. You may now proceed to ‘checkout’ and select your payment options.

Once you have created an account with us, it will be easier for you to shop with us the next time. Just login using your email address and password on your next visit and all your personal details such as contact number and billing address will be automatically retrieved from your account.

 Are all your prices quoted in Malaysian Ringgit (MYR)?

Yes, however you may use the ‘currency converter’ to display the value of a product in your desired currency.

 How can I pay for my purchases?

We accept online payment via Visa and Mastercard credit cards via ipay88, our payment gateway partner.

Your payment will be processed by Sdn Bhd. The name of will be shown on your Credit Card Statement. You will also receive a notification via email from regarding your transaction.

In addition to Visa and Mastercard, iPay88 also enables you pay for your purchases via online banking services of the following local banks:

Alliance Online                                         
CIMB Clicks
Hong Leong Online
RHB Online

  How secure is your online payment system?

Our online payment system uses the 3-D Security Code System involving authentication as follows:

“Verified by Visa” (by Visa)
“Mastercard Secure Code” (by MasterCard)

The cardholders are required to enter their security password or answer some security questions.

This system also uses the Secure Socket Layer (SSL) technology for encrypting and sending your credit card details. The system protects your credit card details from being intercepted and used fraudulently while the information is in transit over the internet.

 How do I pay for my purchases if I do not have a credit card?

We accept payment via Direct Bank-In or Fund Transfer to any one of the following accounts:

  • Account Holder Name: Vibrant Blooms Flowers & Gifts
  • Account Number: 3091453332
  • Account Holder Name: Vibrant Blooms Flowers & Gifts
  • Account Number: 514815003858

 How do I know if Vibrant Blooms has received my order or my payment has been accepted?

If you pay for your order via our Online Payment system, you will receive an acknowledgement email from ipay88 upon the successful completion of your payment transaction.

If you choose to pay by either Direct Bank-In or Fund Transfer, we will contact you to confirm your order once your payment has been accepted or processed by our banker.

 Are prices quoted on the website applicable for festive seasons?

Due to the shortage of fresh flowers and the increase of prices by both local and overseas suppliers, the prices of our floral items will be adjusted accordingly.

 Do you provide delivery service and what are the charges?

We provide delivery to most locations within Klang Valley. For more details, please click here.

 What are your delivery times?

Please click here to view our Delivery Schedule.

 Can I get an acknowledgement as proof of delivery?

Upon request, we can arrange for a copy of the Delivery Order to be sent to you via whatsapp or email as proof of delivery.

 What are the reasons when flowers or products ordered are not delivered?

The possible reasons are as follows:

We are closed on the delivery date requested.                                                              
The recipient's address given is incorrect.
The recipient has left the hotel or hospital before the item could be delivered.
The flowers cannot be left outside the house or apartment when no one is at home.